Question 1

What is the Pulse The Cruise?

Accepted Answer

A 7-night Soca, Bouyon, Afrobeats and Dancehall celebration onboard Royal Caribbean’s Explorer of the Seas, which transforms into a non-stop Caribbean festival. With 23+ themed events, and four ports, it's the perfect fusion of carnival and vacation.

Question 2

When and where does the cruise depart?

Accepted Answer

● Dates: September 19-26, 2026 
● Home Port: Porto Corsini, Ravenna, Italy

According to Royal Caribbean, all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Question 3

Is there an itinerary for Pulse The Cruise?

Accepted Answer

Pulse The Cruise 2026 Itinerary
Dates: September 19th – September 26th, 2026
Vessel: Explorer of the Seas

Question 4

Who can attend?

Accepted Answer

Guests must be 21 years or older by September 19, 2026. No exceptions.

Question 5

Do I need a passport?

Accepted Answer

The passport must be valid for six months after the day your cruise ends. The name on your passport should match the name on your reservation. W(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)hat (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)i(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)f (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)m(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)y (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)n(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)ame (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)d(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)oesn’t (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)m(https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)atch? (https://www.royalcaribbean.com/faq/questions/what-if-my-id-does-not-match-my-reservation)
While some other forms of ID may be accepted for your cruise, a passport is the very best option and here’s why: 
●     A passport is the hassle-free, gold standard for traveling between countries. 
●     Boarding and disembarking through customs with a passport is usually faster than other types of ID documents. 
●     If you have an issue while exploring a foreign port (such as missing the ship), it’s best to have a passport with you. 
Guests who do not bring the required documents will be denied boarding. 
All documents must meet Royal Caribbean and European immigration requirements. Spectra / Pulse The Cruise is not liable for denied boarding or port entry.

Question 6

What’s included in my cruise package?

Accepted Answer

✓    Interior to suite-level cabin accommodations 
✓    Access to all Pulse The Cruise events 
✓    Government taxes, port fees & gratuities 
✓    Main dining and other complementary eateries onboard

Question 7

What’s not included?

Accepted Answer

✗    Specialty dining, spa treatments, and fitness classes 
✗    Room service, casino, or onboard shopping 
✗    Shore excursions, airfare, and transportation to/from port 
✗    Meals/drinks at off-site events in European Ports 
Travel insurance

Question 8

How does booking and payment work?

Accepted Answer

Once you’re ready to book your room, here’s how the payment process works: 
•  Your £260 Hold Your Spot payment acts as your deposit—but only if you choose an interior cabin (no additional deposit needed). 
 
•  If you choose a room upgrade, you’ll just pay the difference in deposit when booking: 
•  Ocean View – £296 deposit → pay £36 more 
•  Balcony – £333 deposit → pay £73 more 
•  Suite – £407 deposit → pay £147 more 
These deposits are per person, and your Hold Your Spot amount will be applied automatically. 
After your deposit is secured, your remaining balance is split into monthly payments over time (up to 12 months), with each installment charged on the 15th or 30th, depending on when you booked. Extend your monthly payments by doing the Cruise Now and Pay Later with Paypal, Klarna or Affirm.

We accept multiple forms of payment, including: 
•  All major credit/debit cards 
•  Paypal, Klarna and Affirm, which offer flexible cruise now, pay later options you'll see at checkout 
A £26 fee applies if a payment is declined. If your payment is overdue by more than 2 weeks, your booking may be cancelled without refund.

Question 9

What is the cancellation policy?

Accepted Answer

• All payments are non-refundable once your room is assigned. 
 • If an Event is cancelled because of Spectra’s negligence or fault, Spectra will refund any paid deposits and payments. 
 • Travel delays, illness, and personal issues do not qualify for refunds.

We strongly recommend purchasing comprehensive third-party travel insurance. Attending the event without it is not permitted.

Question 10

How does the Hold Your Spot (HYS) program work?

Accepted Answer

• Fee: £260 per person, granting early access to book 1 stateroom 
 • You'll receive a secure e-booking link + unique access code
 • You must complete your booking within 72 hours of receiving your access 
 • HYS credit applies toward your room deposit and balance 
 • If the cruise sells out before your access window ends, you’ll receive a full refund 
 • If you cancel without booking, a £89 admin fee is deducted from your deposit Once you complete a full reservation, HYS fees are non-refundable under all circumstances.

Question 11

Are there roommate options?

Accepted Answer

Yes!

• Roommate Match Program: We’ll pair you based on compatibility like age, sleeping habits, and gender. (Match not guaranteed.)

• Solo traveler? You can book your own room at the double occupancy rate.

Question 12

What does double occupancy mean?

Accepted Answer

Double occupancy means that all rooms are priced for a minimum of two people per room.

• If two guests share a cabin, each pays their own deposit and share of the fare. 
 • If a guest books a cabin alone, they must still pay the full double occupancy rate, which equals the cost of two guests.

This is a standard cruise line requirement and ensures that every cabin is priced consistently.

Question 13

Can I modify my reservation later?

Accepted Answer

Only the Lead Guest (the person who made the booking) can make changes. 
Changes may be accepted up to 60 days before sailing (19 July 2026) and will incur an admin fee. 
Upgrades will cost the price difference. Downgrades may be approved, but refunds won't be issued.

Question 14

What kind of entertainment should I expect?

Accepted Answer

You’ll experience 23+ high-energy themed parties featuring the best in Soca, Dancehall, Bouyon, and Afrobeats. Onshore events in Italy, Greece & Croatia include: 
●     Pre-Party - Revenna, Italy 
●     J’ouvert 
●     Beach Parties

Question 15

What should I pack?

Accepted Answer

We’ve got a whole lineup of themed parties and European adventures, so bring your A-game when it comes to outfits!

Recommended packing: 
●     Day: Swimwear, beachwear, comfortable sandals 
●     Night: Themed looks, festival-inspired outfits, comfy but stylish shoes 
●     Europe: Swim gear, water shoes, sunscreen, lightweight clothes

A full digital Style Guide with outfit inspo for each themed event will be sent out before we sail. Stay tuned, it’s going to help you plan every look!

Question 16

Are there excursions in Italy, Greece, and Croatia?

Accepted Answer

Yes, book via Royal Caribbean onboard. Off-ship meals & drinks are not included in your cruise fare.

Question 17

Are there health or safety protocols I should know about?

Accepted Answer

All guests are required to follow any public health and boarding requirements set by Royal Caribbean, the CDC, or other relevant authorities. These may change based on travel regulations and ship policies.

Question 18

Can the entertainment or itinerary change?

Accepted Answer

Yes. Pulse The Cruise reserves the right to substitute artists, modify the lineup, or cancel events due to: 
●     Performer illness or unavailability 
●     Weather related disruptions 
●     Cruise Line itinerary changes 
●     Health or safety concerns 
No refunds will be issued in such cases, however, a future cruise credit can be applied.

Question 19

Who provides the cruise services?

Accepted Answer

All accommodations, dining, and onboard services are provided by Royal Caribbean Cruise Line. 
Pulse The Cruise is not responsible for service delays or dissatisfaction with onboard amenities.

Question 20

Where can I connect with other guests?

Accepted Answer

●     Attend the Pre-Cruise Ravenna Kickoff Party ● Follow us: 
📸 Instagram | 🎵 TikTok | 📺 YouTube → @pulsethecruise 
Use the hashtag #PLCCruise

Question 21

Who can I contact for help?

Accepted Answer

📧 PLC Customer care: 
customercare@pulsethecruise.com

📬Mailing Address: 
Spectra Entertainment 
100 SE 2nd Street, Suite 3800 
Miami, FL 33131

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